Order management Lead
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Nicolai Team
We are a fast-paced manufacturing facility and distribution center. We employ approximately 120 diverse and talented associates in warehousing, production planning, assembly, finishing and packaging of high-quality lighting fixtures and house parts.
Overview of the Order Management Lead role
You will be responsible for overseeing end to end order management processes, to ensure the accurate, timely and efficient fulfillment of customer orders. You will have the opportunity to supervise a small customer service expeditor team. You will work closely with various departments to maintain a high level of customer satisfaction through order accuracy and effective communication.
Responsibilities
- Implement and maintain order tracking systems.
- Address and respond to customer service inquiries, concerns, and requests.
- Identify opportunities for process improvement.
- Efficiently enter and retrieve data from multiple order management systems and Power BI.
- Instruct, coordinate, and supervise associates engaged in customer service-related functions, communicate goals and track progress daily.
- Develop and audit processes to ensure efficiency, consistency, and the highest level of service.
- Follow up on orders and shipments, communicating updates in a timely manner.
- Maintain a safety-oriented work culture.
Criteria
- 3 to 5 years of experience in a customer service role
- Bachelor’s degree in business or related field (an equivalent combination of related education, training, and experience may be considered) required.
- Ability to multitask and be extremely detailed with a keen eye for accuracy.
- MRP systems experience is a plus, moderate Microsoft Dynamics 2009 skillset (ERP) preferred.
- Strong written and verbal communication skills; able to write succinct messages and communicate clearly.
- 1 to 3 years of experience working with inventory/Supply Chain
- Moderate levels of analytical and critical thinking with the ability to identify and resolve complex issues.
- Strong time management and organizational skills required.
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- Paid vacation and personal time off
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
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