Role: Logistics Porter

Grade and Salary: Grade 3, £21,901 - £22,681 per annum

Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

FTE and working pattern: 35hrs per week worked over a rotating 5 from 7 days, including occasional weekends and statutory days.

Normal service hours are between:

• 7.30am – 9.00pm (M-F)
• 8.30am – 4.30pm (S-S)

Daily work patterns will include: 

• 8.30am - 4.15pm (M-F)
• 7.30am - 3.00pm (M-F)
• 1.15pm - 8.45pm (M-F)
• 8.30am – 4.15pm (S-S)

Flexible / Part time variations to suit the business

(with up to 45 minutes rest break depending on work pattern). 

(work patterns will be advised at least 8 days in advance). 

Purpose of Role

To contribute to the successful delivery of university services to a range of customers, including students, staff, and visitors across the University community by ensuring that relevant areas are readied for business activities.    E.g. meeting rooms/spaces, lecture theatres and office spaces.  In addition, the provision of support resources to the University’s accommodation, hospitality, and conferencing facilities to ensure their effective operation. Activities also encompass support to warehouse and stores management.

Key Duties & Responsibilities

1. Provide logistical and customer support to cleaning supervisors and cleaners
2. Delivery of housekeeping supplies (linen, cleaning materials, room items (lamps, mattresses, beverage making equipment etc)
3. Sorting and delivery of student mail.
4. Movement of linen and associated items between accommodation halls and other buildings, as required.
5. Movement of beds, mattresses, and other room furniture, as required
6. Movement of bulky or heavy loads, including removal of excess refuse and recycling items
7. Support the set-up/set-down of Learning & Teaching spaces
8. Support the set-up/ set down of Events and Conferencing activities
9. Support the delivery and return of IT / Audio Visual equipment in support of meetings, events, conferences, learning and teaching
10. Unpack and stack incoming goods in warehouse
11. Support organising of warehousing spaces by moving goods and materials as necessary
12. Load and unload goods, furniture, and materials etc into vehicles as necessary
13. Adhere to University policies and procedures relating to Health and Safety, Fire, and other relevant policies.
14. Participate in any Health and Safety activities and/or training as required
15. Participate fully in the University’s Personal Development Review process (PDR)
16. Work as part of a team within Logistic Services, providing a flexible, cooperative, responsive support service to colleagues and customers alike
17. Additional duties and functions may be required of the post depending on the development and nature of the operation which are not defined at this time, but which may reasonably be requested to be carried out.

Essential & Desirable Criteria

Essential

1. Demonstrable ability to speak and understand English to follow verbal and written instructions and deal with customer/student queries
2. Well-developed interpersonal skills to allow the post holder to communicate effectively in a range of environments with the context of the role.
3. Able to demonstrate an understanding of how to deliver excellent customer service. 
4. Able to demonstrate and ability to work quickly, flexibly and meet deadline when customer requirements sometimes change at short notice.
5. Able to demonstrate a professional and proactive approach to work activities and good teamwork with colleagues.
6. Good attention to detail. 
7. Good level of physical dexterity and ability to carry out a range of manual handling tasks – this includes lifting, carrying, bending, crouching, stretching

Desirable

1. Experience of working within a similar type of role or in a customer service environment.  
2. Experience of working for a large employer with multiple customer groups. 

How to Apply

Applications can be submitted up to midnight (UK time) on Tuesday 30th April 2024.

Please submit your CV via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities.  Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About Heriot-Watt University

Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business, and industry. 

Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders, and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business, and languages. Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. 

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Edwards Lifesciences  

Baker Hughes  

Dubai Airports  

BigID  

Deliveroo  

Publicis Groupe  

Careem  

ether.fi  

Jellyfish  

BESIX