Role: Database Research Assistant
Grade and Salary: Grade 5, £25,138 - £29,605 per annum
FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Key Duties & Responsibilities
- Undertaking, reviewing, and streamlining where appropriate departmental process re. data cleaning within our CRM
- Analyse alumni and donor data within our CRM Raiser’s Edge and present actionable insight to colleagues specifically around e-marketing activity
- Support the delivery of mass email campaigns by designing email, segmenting lists and monitoring unsubscribes and responses whilst communicating to our alumni and stakeholders.
- Support DAO’s research function by creating biographical briefings for colleagues, conduct basic due diligence as part of our ethical gift acceptance process and rate prospective donors on their philanthropic interests and capacity to give.
- Scope and create reporting to support effective stewardship and decision making
- Support the financial administration around processing donations
- Maintain our website pages and update content using university CMS
- Gatekeep the quantity of communications being sent to alumni using communication schedules, audience breakdowns and quality checks.
- Create surveys and update alumni records with contact and preference data from multiple sources.
- Maintain high quality database records for graduates to enable Graduate Outcomes returns and ensure good data quality for our alumni programme.
Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.
Essential & Desirable Criteria
Essential
- Literacy and numeracy skills equivalent to SCQF Level 5 (Standard Grade Intermediate/Credit or similar.
- Experience in the use of Microsoft Word, Outlook, Excel and experience of working with database systems.
- Effective oral and written communication skills: in person, over the telephone, in written and electronic correspondence.
- Ability to communicate appropriately and establish a working relationship with a range of people from a variety of backgrounds.
- Demonstrable provision of excellent customer service.
- Able to keep accurate records and prioritise workload to meet strict deadlines and work under pressure.
- Willingness to support the team with requests in addition to own workload.
Desirable
- Educated to SCQF Level 6 (Highers) or equivalent qualification
- Experience of working within a similar environment as outlined above
- Knowledge of Development and Alumni Relations in a university setting
- Experience with Blackbaud products (Raiser’s Edge)
Knowledge, Skills & Experience
- Ability and willingness to learn new digital skills and capabilities appropriate to your role and how it evolves
- Understand and adhere to information security practices particularly as it relates to personal or sensitive information
- Maintain awareness of my own digital wellbeing by being mindful of the length of time spent at a screen and the impact on mental and physical health in using digital technologies.
How to Apply
Applications can be submitted up to midnight (UK time) on Sunday 26th May 2024.
Please submit your CV via the Heriot-Watt on-line recruitment.
We welcome and will consider flexible working patterns e.g., part-time working and job share options.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
About Heriot-Watt University
Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business, and industry.
Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders, and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business, and languages. Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.
At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.
Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
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