Provide results-oriented leadership in resolving system issues, as well as delivering modifications and enhancements. Closely communicate and coordinate with Sales CX leaders in prioritization of work to ensure timely resolution to the most important issues and enhancements, while ensuring changes are in line with the global system template.   Ensure process controls are followed and documented properly to ensure system stability, performance, and functionality. 

• Provide functional solution knowledge of the Oracle Fusion Sales CX module 
• Work closely with the process lead, business Subject Matter Expert (SME), business analyst and/or partner functional architect to support the design of the targeted process
• Provide advanced technical solutions and testing in support of batch processing, Oracle patching reviews, etc.
• Identify design issues and work with the business SME, enterprise/solution architect and business analyst to find alternatives within the solution
• Provide techno-functional review, analysis and prioritization inputs for enhancements and modifications to the Oracle Fusion environment
• Ensure the standards and methods are used in the establishment of the solution to ensure upgrade capabilities
• Escalate issues to integrators quickly and leverage the architecture review board for confirming its direction, when required
• Support the solution architect and business analyst to ensure cross functional alignment with all processes in scope and identifying inter-dependencies
• Responsible for developing with the process lead community the iteration/sprints release plan and priorities for development
• Support the partner configuration team with functional issue resolution
• Work closely with the Global Sales Leadership to ensure the system stability and that it is performing as designed
• Monitor / track systems to ensure timely resolution to issues or requested enhancements
• Ensure requested changes support the Global system template
• Partner with the development, integration, and testing teams to produce quality and timely results.
• Work closely with the other functional teams to ensure cross functional impact are identified, addressed and aligned
• Make recommendations on system configuration to support business goals and objectives.

• Extensive related experience with Oracle Sales Modules and/or comparable CRM applications 
• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field
• Extensive related experience with Oracle Fusion applications and PaaS technologies
• Experience in AEC industry is preferred
• Knowledge on JIRA / Service Now is preferred
• knowledge on Agile + Software Development Life-cycle is preferred
• Cross functional experience with Oracle PPM, HCM, PRC and Finance
• Strong organizational skills, attention to detail and functional judgment
• Experience and creativity in troubleshooting data conversions, integrations, and/or software application problems
• Experience managing multiple tasks & priorities to meet deadlines
• Able to diagnose and solve process issues and evaluate impact on business. Able to provide alternative solutions as required
• Able to solve complex problems using interpolative thought processes, an orderly approach to decision making, and recognizing similarities in past situations
• Ability to influence others to gain support, and actively work to implement improvements in issue resolution processes

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