Sales Support Administrator - CNS
About the Role
DP World CNS have an exciting opportunity for a Sales Support Administrator to join us. This role reports to our Business Relationship Manager and is responsible for enhancing the sales team's operational efficiency by providing comprehensive administrative and support services, enabling them to focus more intently on sales activities and customer engagement. This role aims to streamline sales processes, support customer interactions, and facilitate market research and data management.
NOTE: this is a hybrid opportunity.
How you will contribute
- Sales Administration: Oversee CRM updates, sales reporting, and maintenance of sales records to ensure accuracy and up-to-date information.
- Customer Engagement Support: Assist in organizing meetings, preparing materials, and managing follow-ups with potential and existing customers to enhance engagement and satisfaction.
- Market Research: Conduct targeted research to support sales strategy and market expansion initiatives, contributing valuable insights for business growth.
- Lead Qualification: Assist in the initial stages of lead screening and qualification, ensuring that the sales team focuses on high-potential opportunities.
- Proposal Preparation: Help in drafting and submitting sales proposals and tenders, facilitating a timely and professional response to client requests.
- Sales Inbox Management: Manage the sales inbox, ensuring that all incoming emails are reviewed, categorized, and triaged accordingly. This includes forwarding emails to the appropriate sales representative or department and responding to general inquiries as needed.
- Inbound Telephone Sales Inquiries: Answer inbound telephone sales inquiries, providing initial information and support to potential customers.
- Efficiency Improvement: Reduce administrative burdens on sales representatives, allowing for increased focus on sales and customer relationships.
- Enhanced Customer Experience: Provide organised support for more effective customer interactions, ensuring that inquiries are handled efficiently and professionally, leading to improved customer satisfaction.
- Strategic Data Management: Improve handling and analysis of sales data for better decision-making, using insights gained from sales inbox trends and telephone inquiry patterns to inform sales strategies.
What you will bring
Qualifications
• Educated to a good standard, with 3 ‘A’ levels and/or equivalent industry experience.
Experience
- Previous experience in sales support, administration, or a similar role.
- Familiarity with sales reporting tools.
Skills
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- CRM software utilisation advantageous.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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