Grade UE04 £24,533- £27,181 pro rata
Information Services Group- Help Services
Part-time: 25 hours per week
Open-ended: permanent
The Opportunity:
- Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
- Giving excellent customer service while offering face-to-face and online help and information to users
- Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help
The Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday-Friday making this role ideal for someone who has to balance work with other commitments.
Your skills and attributes for success:
- Customer focussed with proven customer service skills
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
- Well developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online
- A proven ability to work well independently and as part of a team
Click here to View the full job description
As a valued member of our team you can expect:
- A competitive salary of £24,533 - £27,181 (UE04), pro rata for part-time staff
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 2 May 2024
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
To apply, upload a CV and cover letter. We welcome informal enquiries about the role – to find out more, please email Louise Gilchrist, EdHelp Services Manager at Louise.Gilchrist@ed.ac.uk
Interviews will be held April 2024
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