Enquiry Management Team Lead
Grade UE06: £32,982-£38,205 per annum
Student Recruitment & Admissions
Open ended contract (permanent)
Full-time (35 hours per week)
We are looking for someone to join the Enquiry Management service as one of two Team Leads, working with our team and wider university colleagues to deliver the best possible experience to prospective students considering the University of Edinburgh.
The Opportunity:
The Enquiry Management team is responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters. We are looking for someone who believes in great customer service, enjoys the challenge of always looking for ways to improve, working closely within a supportive team to ensure that the Enquiry Management service continues to develop and respond to the changing needs of prospective students and related stakeholders.
This post is full-time (35 hours per week), and the team currently work three days a week on campus.
Your skills and attributes for success:
- Excellent customer service skills
- Supervisory experience including allocating and prioritising work, monitoring progress and performance
- Excellent interpersonal skills, including the ability to build effective and collaborative working relationships within a team and across an organisation.
- Excellent written and verbal communication skills, including strong ability to tailor messages for a range of audiences
- Ability to work without supervision, using initiative and taking responsibility for a range of tasks
Click to view a copy of the full job description (opens new browser tab)
- A competitive salary of £32,982-£38,205 per annum
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is Monday 20 May 2024. Interviews will be held w/c 27 May 2024. If you have any questions about this role, please contact jenny.thacker@ed.ac.uk. Please include a cover letter and CV with your application. Applications without a cover letter and CV will not be considered.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
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