Senior Service Improvement Officer
PO3: Starting salary £44,862 pa rising in annual increments to £48,063 per annum inclusive of London Weighting
1 x Permanent contract
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
You will be working within the Parking & Network Management Service Development team who are championing the customer experience for our residents, visitors, and businesses. We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and to provide a range of parking options for people who need access to kerbside space.
We embrace flexible working, and we have a track record for developing staff; enabling them to move into higher-graded posts. Almost 50% of the team are on a higher grade than when they joined the service.
If you’re enthusiastic, customer focused and passionate about making a difference, why not come join the team.
About the Role:
The post holder will use their strong leadership skills to manage a team of Service Improvement Officers and one trainee and an assistant. The ideal candidate will be an experienced people manager with a strong background in delivering service improvements whilst working in a project environment. You must be passionate about making a positive difference for our citizens and can lead and inspire others to do the same.
The service improvement officers you will manage provide support to many innovative and varied projects designed to improve our service area. They also respond to complaints and member enquiries, addressing their root causes. You will be coaching, developing and supporting these officers to consistently deliver high quality work
To be considered for interview, your CV and supporting statement will clearly evidence:
Experience of managing or leading a team
A history of challenging service delivery from a customer perspective
Previous experience identifying opportunities to streamline processes and maximise income opportunities.
A strong customer service focus
High standards and an eye for detail
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job description & person specification
Contact Information:
For an informal discussion about the role, please contact James Ford at jford1@lambeth.gov.uk
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 12th May 2024
Shortlisting: W/C 13th May 2024
Interviews: W/C 20th May 2024
Benefits:
We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:
Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
Membership in the Local Government Pension Scheme.
Hybrid Working.
Employee Assistance Programme.
Occupational Sick Pay based on length of service.
Discounts at local restaurants.
Discount at our Active Lambeth Gyms.
Learning and Development opportunities, including Apprenticeships.
Cycle to Work Scheme.
Secure Bike Storage facilities at our Town Hall and Civic Centre.
Trade Union Membership.
How to Apply:
If you're interest in this opportunity, click on the apply button and complete an online application.
In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all.
We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
In addition, you will also be required to undertake a Cifas check. Further information about Cifas can be found here Cifas
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