This position requires direct involvement with specific departments in support of accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products. Responsible for daily activities associated with the movement of materials throughout the Mayo Clinic with attention to standards for safety, security, and productivity. Has significant interaction with suppliers regarding expediting, returns, and solving invoice/receipt problems. Provides support for SCM - Logistics; handles a very high volume of incoming requests via phone, mail, and fax, from all levels of Mayo Clinic staff; provides a point of contact from other SCM areas in order to resolve inquiries and problems; enlists appropriate SCM personnel for assistance, as needed; and works on special projects as assigned. Utilizes appropriate sources of information from multiple areas to research/resolve problem transactions related to Invoices not Received and Received not Invoiced. Researches/resolves specialty transactions that are derived from verbal or written requests, which may include but is not limited to researching aged items on proof of delivery, identification of shipping mode, and managing returns. Assists with distribution of medical products and services including controlled substances and hazardous materials. Utilizes a variety of reports to ensure data integrity in transactions including special handling instructions, expediting, critical orders, and routine fulfillment. Identifies possible trends causing processing delays; collaborates with affected individuals to implement long-term solutions. Sustains and complies with a broad range of policies and governmental regulations. Assists with projects as directed by SCM leadership. Other job-related duties as assigned by leadership.
High school diploma/GED; AND, three (3) years' supply chain or other business related experience required. Associate's Degree plus one (1) year experience will be considered as an equivalent. Requires strong personal computer skills, communication skills, problem solving, continuous improvement and teaming skills. Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues. Excellent verbal and written communication skills. Assists with SCM continuous improvement initiatives. Ability to work in a team-oriented atmosphere. Must be adaptable and flexible in an ever-changing work environment. Able to handle/prioritize tasks simultaneously. Basic understanding of accounting principles. Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service. Ability to manage time to meet required deadlines. A small subset of employees may be asked to drive and a driver’s license would be required under those circumstances.
Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
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