Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact applications can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications. Optimizes the application and end to end processes to achieve efficiency and enhanced end user experience. Maintains knowledge of existing systems and core domain operations and is certified in the vended application, as required. Understands strategic product direction to inform Mayo product roadmaps. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced. Validates system changes align with stakeholders’ needs / requirements to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements. Provides software quality assurance services for projects and systems and ensures regulatory compliance as it applies to software support for the business areas served. Resolves customer problems with software and responds to requested improvements and enhancements. Provides or reviews content for updating FAQs, job aids, and training materials. Research requests to determine scope, size, and impact. Works with customers to elicit requirements through a variety of techniques. Functions as a liaison between clinical, business, and technical areas throughout the lifecycle of the system, including transformation efforts. Supports and participates in data governance, reference data management, and/or data standards. Builds credibility and rapport with customers to understand their needs. Manages small- to mid-sized projects. Contributes to software testing activities. May be required to provide 24/7 on-call support.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
This position is 100% remote; can work from anywhere in the U.S. This position is limited tenure with an anticipated end date of 1/2025. This position will accept applications until 05/16/2024. This deadline may be extended if the necessary candidate pool is not met by this date.
Bachelor’s degree with minimum of 4 years of relevant experience. Relevant experience is considered in Administrative areas such as HR, Finance, Supply Chain, Healthcare or Information Technology. In lieu of degree, H.S. Diploma and 8 years of relevant experience may be considered. Vendor application certification may be required.
- Oracle-HCM knowledge and experience strongly preferred
- Previous HRIS/HRIT experience preferred
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
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