Operations Representative
Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high-profile areas of the museum including the Exhibit hall entry, Mugar Omni Theater, 4D Theater, school group check-in and logistics, and special exhibits.
Participate in the Guest Service Program to support the Museum's commitment to providing our guests and colleagues with a welcoming and comfortable environment:
- The Guest Service Orientation (Mandatory)
- The Guest Service Experience
RESPONSIBILITIES:
- 20,000 - 50,000 guests per week depending on the season.
- Up to 15,000 guests per day during school vacation week/holiday periods or special exhibitions.
- 1,000 - 3,000 school children per day during the school year.
- Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
- This position requires dressing by specified appearance standards/dress code.
WORK SCHEDULE:
Friday 4:45 pm-9:15 pm and Saturday 9:30 am-5:15 pm
REPORTS TO:
Manager, Visitor Services & Venue Operations
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- 6 or more months of customer service experience.
- Demonstrated customer service skills and communications skills.
- Demonstrated attention to detail.
- Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
- Proven success working independently
STARTING SALARY:
Non-Exempt (Hourly). $17.00/hour ( Part-Time)
BENEFITS:
Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
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