Overview
Medical Front Office - Patient Service Specialist
Chula Vista, California
Select Physical Therapy is looking for a compassionate individual to join our diverse team in Chula Vista. We have a strong connection with the local community and aim to add a motivated team member who melds well with our current group dynamic. We strive to deliver personalized care with focus on functional activity training with a combination of effective manual therapy techniques. Our San Diego centers are facilities of choice in the region and we strive to enhance our community outreach and personal connections with our patients, their families, and fellow healthcare agencies.
Job Description
When patients enter our center in Chula Vista, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Schedule:
- Center Location: 2060 Otay Lakes Rd, Suite 110, Chula Vista, CA 91913
- Type of Employment: Full Time
- Hours: Weekdays- M/W 9a-6p, T/R 7a-4p, Friday 7-1
- Starting at $18.00 - $22.00/hour based on experience
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- Health Care Experience
- 1 Year of Front Desk Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
- Bilingual (Englihs/Spanish Speaking - please include on your resume for consideration)
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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