Location: Brunswick,Maine,United States
Department of Labor - Bureau of Employment Services
Job Class Code: 0723
Grade: 20 (Professional/Technical)
Salary: $41,766 - $56,076
Location: Multiple locations - Brunswick or Portland
Opening Date: April 26, 2024
Closing Date: May 12, 2024
Do you have a passion for helping people, enjoy working one-on-one with people, and are you customer service focused? If so, this may be the opportunity for you! CareerCenter Consultants provide employment services to job seekers and employers/businesses. Responsibilities include interviewing, assessing needs and guiding customers in making career, education, and training choices, determining eligibility, referring customers to programs, services, and employment opportunities, managing caseloads of customers participating in education and training programs, and facilitating employment and training related workshops, and delivering group presentations. Work may also include providing business services to Maine employers including recruitment and training assistance. The position is currently focused on providing reemployment services to unemployment claimants.
There is an opportunity for some telework privileges after an orientation and training period.
The MDOL/Bureau of Employment Services believes our employees should reflect the diversity of the populations we serve, including racial, cultural and ethnic diversity and people with disabilities. We welcome and encourage all applicants with interest in this position and who believe they meet the minimum qualifications listed.
Primary responsibilities include:
- Compiles occupational, educational, and economic customer information in order to aid customers in determining and attaining employment objectives.
- Conducts one-on-one sessions with unemployment claimants to provide assessments and referrals to services or training, and to develop individual reemployment plans.
- Communicates with claimants regarding scheduled sessions, rescheduling, importance of attendance, and for follow-up services.
- Maintain thorough documentation in data management and reporting systems.
Skills or knowledge required:
- Knowledge of job search strategies and placement techniques.
- Ability to observe and evaluate individual characteristics, capabilities, and interests in terms of their occupational significance.
- Ability to interview and counsel individuals.
- Ability to interact with a diversified customer base.
- Ability to communicate effectively.
- Ability to write clearly and effectively.
Minimum qualifications:
Any combination of education and/or work experience that demonstrates competency in:
- Interpersonal Skills
- Customer/Quality Skills
- Accountability Skills
- Planning/OrganizationSkills
Description of qualification competencies may be found on the Bureau of Human Resources’ website - click here: Job Specification CareerCenter Consultant.
Preference will be given to those applicants with:
- Experience providing information and guidance.
- Excellent communication and customer service skills.
- Lived experience as or serving individuals under-represented in the workforce
- Experience using virtual communications platforms such as MS Teams and Zoom.
- Bilingual or multi-lingual skills in English in addition to any of the following languages: Arabic, Chinese, French, Khmer, Kinyarwanda, Portuguese, Somali, Lingala, Spanish, and Vietnamese.
Contact information:
Questions about this position should be directed to Robert Klaiber at robert.klaiber@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
- Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
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