Location: Fairfield,Maine,United States
Department of Labor: Bureau of Employment Services
Job Class Code: 6514
Grade: 11 (Administrative Services)
Salary: $34,403 - $45,676
Location: Hinkley
Opening Date: May 1, 2024
Closing Date: May 16, 2024
The Maine Department of Labor is now hiring for a Customer Service Representative Associate I for the Northern Kennebec Valley CareerCenter at Hinckley! This is your chance to join a team of hardworking professionals who support job seekers and businesses across Maine. If you enjoy working with the public and have an enthusiastic energy to make a difference by connecting individuals with employers and a positive approach in assisting individuals to gain the skillsets needed to be successful in the workforce, then this career is for you!
This position involves intensive customer service work and includes greeting customers both over the phone and in person, providing information about services, referral agencies, and other available resources, processing invoices, and ordering supplies. Excellent customer service is a must!
What will you do?
- Correspond with the public over the phone, through email and in person to receive and/or provide information to customers and partners.
- Assess customer background, qualifications, and history to determine basic program match.
- Schedule and make referrals to community partners for services.
- Examine documents and other relevant information, determine facts, detect errors and irregularities and confer with the supervisor/team to take action as necessary.
- Prepare worksheets, periodic reports and perform data entry.
- Establish computerized and/or manual filing systems.
- Post to, amend and/or update CareerCenter web and social media pages using established content and knowledge of modern office software.
Minimum qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.Preference will be given to those applicants:
- Experience providing information and guidance in customer service settings.
- Excellent communication skills.
- Experience using virtual communications platforms such as MS Teams and Zoom.
Contact information:
Questions about this position should be directed to Susan LeClair at Susan.A.LeClair@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
- Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Apply to this job
184 jobs found