Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Case Manager is a key program role responsible for evaluating the ongoing needs of families using intensive case management methods that encourage self-empowerment and motivation to aid residents in the stabilization of their family and minimize future episodes of homelessness. The Case Manager will be knowledgeable about local assistive programs for low-income families, labor market statistics and career planning with emphasis on employment effective interview techniques to overcome employment barriers.
The Case Manager will work one-on-one with residents to develop achievable goal plans that focus on employment, savings, community resources affordable permanent housing and closely monitor their progress to ensure a successful discharge from residential program.
Essential Functions
Direct Client Contact / Case Management
- Assess the family’s needs and assist in developing case plans to include goals and objectives.
- Make appropriate referrals to other agencies and services, as necessary.
- Provide follow-up to ensure that referrals are completed, tracking and documenting progress of residents.
- Facilitate communication and coordination of services between care / service / support providers.
- Assist in problem solving around issues such as transportation, childcare, school registrations and safety planning.
- Empower the resident to problem solve in order to achieve measurable outcomes.
- Promote resident self-advocacy and self-determination.
Service Documentation and Evaluation
- Maintain thorough, accurate records of case management activities with every program participant.
- Document and maintain current information on services provided and funds spent in the Homeless Management Information System (HMIS).
- Communicate regularly with other staff via e-mail, incident reports and briefings.
- Effectively utilize case conferencing and supervision to support case management work.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to lift 40 lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.
Minimum Qualifications
- Bachelor’s degree in a behavioral science- related field such as social work, sociology or psychology, preferred.
- Minimum two (2) years of experience working in a residential program for homeless families preferred.
- Minimum two (2) years of case management experience working with disadvantaged families, preferred.
- Bilingual English / Spanish, preferred.
- Acquire First Aid / CPR training within 30 days of hire.
- Must complete The Salvation Army’s child safety trainings for staff and supervisors within 30 days of hire.
- Must possess and maintain a valid CA driver license with proof of vehicle insurance.
- Must complete Decision Driving Safety Test before driving agency vehicles and annually recertify as required.
- Must meet certification by and participate annually in The Salvation Army’s Fleet Program (Salvation Army Fleet Policy dictates that an employee may not obtain more than two (2) moving violations or accidents within any 12-month period; see The Salvation Army Fleet Safety Policy.)
Skills, Knowledge & Abilities
- Ability to provide case management services, including resources, tools and counseling to assist residents in achievement of their case plan goals.
- Must be detail-oriented with strong organizational and time management skills.
- Must possess strong oral and written English communication skills.
- Must possess strong listening, critical thinking and problem-solving skills.
- Must exhibit leadership qualities.
- Must demonstrate a high level of professionalism with internal and external audiences.
- Must possess understanding of and sensitivity to the needs of the homeless population.
- Must possess knowledge of available community resources.
- Must be able to work collaboratively with other staff members, service providers and professionals.
- Must be able to communicate effectively and be appropriately assertive with residents and staff.
- Must possess ability to effectively and appropriately handle crisis situations.
- Must possess a high level of cultural awareness, competency and responsiveness.
- Must maintain a non-judgmental attitude in working with diverse populations.
- Must maintain confidentiality and sensitivity in relation to information and documentation.
- Must demonstrate strong initiative and the ability to work independently.
- Ability to monitor and respond to child safety concerns in compliance with County and organizational standards.
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