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Developer Support Engineer at Meta
Sunnyvale, United States


Job Descrption
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Developer Support Engineer Responsibilities
  • Provide world-class support to the Meta Platform developer community.
  • Become an expert in our products, our developers and their needs by providing effective technical consultation.
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
  • Help scale developer support with Sales and Partnership growth.
  • Work directly with developers to resolve technical issues.
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes.
  • Write production code that will improve our internal tooling and our external support channels.
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action.
  • Deliver impactful results through data based investigations.
  • Focus on specializing and gaining a deep understanding of our Marketing, Mobile and Messaging Developer Platforms.
Minimum Qualifications
  • Requires a Master's degree in Computer Science, Computer Engineering, or a related field and 2 years of experience in the job offered or a computer-related occupation. Foreign equivalent accepted.

    Experience must include 24 months in each of the following:
  • Programming in Java, PHP, Objective-C, Python, C, or C++
  • SQL or Object-Oriented Technologies
  • Software development tools: Code editors (VIM or Emacs), and revision control systems (Subversion, GIT, or Perforce)
  • Linux, UNIX, or other *nix-like OS as evidenced by file manipulation, advanced commands, and shell scripting
  • Software development of the Web technology stack (TCP/IP, HTTP, HTML, JavaScript, or CSS)
  • Designing, developing, and testing/QA and implementing software applications or systems
  • Data processing, programming languages, databases, networking, operating systems, computer graphics, or human-computer interaction
  • Technical presentation skills and
  • Applying algorithms and core computer science concepts to real world systems as evidenced by recognizing and matching patterns from different areas of computer science in production systems
LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $182,430/year to $190,740/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.

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