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Job Descrption

The Front Office Manager oversees the daily operations of the front office to ensure an excellent guest experience. They lead and motivate the front office team, manage guest relations, and ensure efficient check-in, check-out, and communication processes. They are responsible for maintaining service standards and enhancing customer satisfaction.

Key ResponsibilitiesTeam Leadership and Management
• Recruit, train, and supervise front office staff, including receptionists, concierges, and reservation agents.
• Set performance goals and monitor team productivity.
• Conduct regular staff meetings to address issues, communicate updates, and ensure alignment with company goals.

Guest Services
• Greet guests upon arrival and departure, ensuring a positive first and last impression.
• Address guest inquiries, complaints, and requests promptly and professionally.
• Ensure guest satisfaction by implementing feedback systems and making continuous improvements.

Operational Oversight
• Oversee daily front office operations, including reservations, room assignments, and billing.
• Ensure compliance with company policies, procedures, and service standards.
• Maintain accurate records of transactions, reports, and customer interactions.

Financial and Budgetary Management
• Monitor front office expenses and manage department budgets.
• Oversee revenue management through upselling and cross-selling opportunities.
• Ensure accurate billing and timely reconciliation of accounts.

Communication and Coordination
• Act as the primary liaison between guests and other departments.
• Collaborate with housekeeping, maintenance, and food & beverage teams to enhance guest experiences.
• Ensure seamless communication during shift handovers.

Technology and Systems Management
• Manage front office systems, including property management software.
• Train staff on the use of tools and systems to maximize efficiency.
• Stay updated on technology trends to improve operational workflows.

Qualifications and Skills
• Education: Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• Experience: Minimum of 3-5 years of experience in front office or hotel management roles.
• Skills:
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in property management software and MS Office applications.
• Ability to handle pressure and manage time effectively.

Working Conditions
• Flexible to work on weekends, holidays, and night shifts as required.
• Fast-paced environment with high guest interaction.

Note: The job description is a general guide and is not exhaustive. Duties may change as required by the business.

Job Type: Full-time

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