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Financial Crime & Fraud Analyst at Monzo
London, United Kingdom
Job Descrption
Monzo is a leading financial technology company, with over 10 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation.
We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re... looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.
The Role
We are looking for passionate Financial Crime & Fraud Analysts to help support and protect our customers and company from FinCrime risks, to join our financial crime operations team. This is someone who is growing their career in the financial crime industry, who loves solving problems and keeping up-to-date with the latest fraud trends, and is eager to help Monzo make money work for everyone.
In the FinCrime & Fraud team, you'll be investigating transaction monitoring flags for fraudulent activity encompassing fraud and money laundering. You'll use your skills to work out what’s happened, prevent fraud, and report your findings. You’ll make sure we are onboarding the right customers safely. As you gain experience you'll be able to take on more complex work and grow your skills in different areas of Fraud, AML, and Compliance.
Your day to day
As a FinCrime & Fraud Analyst, you will be fundamental in supporting the Financial Crime Operations Team's ongoing goals to develop and strengthen our fraud capabilities. You’ll be contributing to our strategy to build, develop and deliver improvements to our suite of fraud controls for Monzo, using the very latest technologies to ensure fraud risks are effectively identified and analyzed. You’ll also work extremely closely with our Product, Engineering and Operations teams to provide analysis which will aid with identifying problem statements or when implementing new controls or changes.
What you’ll be working on:
• Using our full suite of tools to build a timeline of a financial crime inquiry and deliver fair decisions and outcomes promptly.
• Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers
• Engaging with our partner bank and third party vendors about reports of fraudulent behavior
• Providing Subject Matter Expert fraud knowledge and being one of the point people for any questions/requirements.
• Provide analysis and data to support the improvement of the performance and optimization of our fraud controls through deep knowledge of fraud typologies.
• Providing continuous support to the Operations Team responding to escalations
• Building a close relationship with our partnering teams and ensuring sufficient communication and knowledge sharing on process improvements
• Escalating threats and trends to senior management
You should apply if:
• You’re willing to work at least one weekend day (Saturday or Sunday)
• You are passionate about stopping Fraud and putting customers first.
• You have experience working in Fraud, AML or operational teams, and experience working with customer resource management systems and tools.
• You enjoy a fast-paced, high-volume FinTech environment
• You’ve had exposure to working with product managers, engineers, data
• You love solving problems, and can explain complex activity clearly to others
• You’re a self-starter who is well organized and can work under pressure to tight deadlines.
Nice to haves:
• You have already worked on a Fraud team in a fast paced startup environment
• You hold, or are working towards, qualifications or courses in fraud such as ACAMS, CFE, or other fraud certificates.
The Interview Process:
Our interview process involves four main stages:
• Recruiter Call (30 mins)
• Take Home Task (to be completed within 7 days)
• Hiring Manager Call (30 mins)
• x2 final interviews via Google Meet (30 mins each)
Our average process takes around 2-3 weeks but we will always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com
What’s in it for you:
💰 $45,000 - $50,000 (Depending on experience and location)
📍 This role can be fully remote within the USA (Pacific Standard Time Zone only)
📚 Learning budget of $1,500 a year for books, training courses and conferences
💰 Generous 401k with 4% employer match
➕And much more, see our full list of benefits here
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