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Senior UX Research Operations at monday.com
London, United Kingdom
Job Descrption
monday.com is looking for a User Experience Research Operations Specialist to help take our UX Research program to the next level. This is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide.
In this role, you’ll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
About The Role
• Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
• Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies
• Manage and maintain 3rd-party vendors and research tools
• Assess and introduce new tools that will help our research... activities
• Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
• Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
• Manage payment system and budgets for research incentive program
• Build transparency across the org, by maintaining a repository of research outcomes & learnings
• Enable visibility of research insights and impact to Product & Design leadership
• Coordinate logistics of UX Research ceremonies & events
• Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
• Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
• Work with Legal & Security to ensure our research practices are in line with regulations
Requirements
• 4+ years of professional experience developing operational processes
• Demonstrated experience improving operational efficiency and effectiveness
• Systems-thinking approach and creative problem-solver
• Ability to roll your sleeves up and get very technical - whether it’s automating our workflow, collaborating with our data analysts or testing new tools
• Strong project management skills, detail-oriented and organized
• Excellent written & verbal communication skills in English (You’ll be communicating with customers and vendors regularly)
• Past experience working within a fast-paced SaaS company
• Familiarity with product development processes and how qualitative research methods fit in to this, a plus
• Previous experience with monday.com (or a similar tool), a plus
Social Description
We are looking for a passionate Senior UX Research Operations to help take our UX Research program to the next level
Complete form below to directly Send your CV / Linkedin Profile to Senior UX Research Operations at monday.com.
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