Reports to Director of Scientific Services

Essential Duties & Responsibilities

• Working in an account management team, alongside Medical Writers and a creative team, to manage our clients’ requirements and deliver their projects
• Taking full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
• Ensuring optimal financial management of each account and demonstrating a clear understanding of all financial processes within the business
• Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget
• Ensuring the finance team is kept up to date with all relevant information and managing financial issues in a timely manner
• Having a thorough understanding of the client’s business objectives, product strategy and relevant therapeutic area. Clearly communicating of this to all internal team members, as relevant
• In-depth understanding of the relevant NHS organisations, policies and processes that impact upon the business
• Taking responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)
• Managing and influencing senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
• Promoting OPEN Health Communications services to all clients, identifying new business opportunities
• Highlighting key issues to the practice management regarding key accounts and the account team, as appropriate
• Ensuring understanding and implementation of all OPEN Health Communications procedures and quality standards across all account team members
• Ensuring all account team members take ownership for their business and appropriate levels of responsibility
• Supporting the practice management as a senior member of the team
• Ensuring the practice management kept up to date on client activities
• Contributing to discussions regarding overall company strategy
• Coordinating effectively and efficiently with appropriate members of the team
• Ensuring effective cross-company working on integrated accounts, where appropriate
• Supporting the development and training of Account Executives, Senior Account Executives, Account Managers and Senior Account Managers
• Taking line management responsibility of Account Executives, Senior Account Executives, Account Managers and Senior Account Managers where appropriate

Experience, Skills, and Qualifications

• Thorough understanding of the client’s therapeutic area and ability to provide strategic input
• Strong understanding of science and medicine, the healthcare environment and the medical education/communications industry
• Manager, trainer, delegator
• Strong leadership skills
• Approachability
• Significant experience in a healthcare agency or pharmaceutical company role
• Excellent project management and analytical skills
• Financial acumen
• Ability to multitask and prioritise; excellent time management skills
• Excellent written and verbal communication and interpersonal skills
• Attention to detail
• Able to work independently and as part of a team
• Competent in Microsoft Word, PowerPoint, Excel and Outlook
• Sound understanding of the ABPI Code of Practice

Travel Requirements

• 10% potential global travel

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

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