Company Description
Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.
Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.
Job Description
Reporting to the senior manager for end user computing, you will be responsible for supporting the operational and day-to-day management of the Microsoft 365 (M365) platform. You will be part of a team providing 2nd and 3rd line support for the organisation across all the Microsoft applications the company use.
Main Responsibilities
- Administration of the M365 application stack.
- Troubleshooting of issues related to Microsoft 365 services.
- Maintain procedures to ensure the security and reliability of the Microsoft 365 environment.
- Ensure BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner.
- General Housekeeping & Administration of the M365 environment for all applications.
#LI-RA1
Qualifications
- Experience of working with Microsoft technologies.
- Good functional knowledge of M365 solutions which should include most of the following: Autopilot, Endpoint Security, Exchange Online, SharePoint Online, OneDrive for Business, or Teams.
- Experience in working with ticket systems such as ServiceNow.
- Administrative precision.
- Able to deliver quality support and escalate as required.
- Possess good communication skills and be comfortable engaging direct with end users.
- Understand principles around information security and data protection
Additional Information
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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