Company Description

We are searching for a Technical Program Manager with Salesforce/Adobe Developer experience to manage various Business Systems. You should be customer obsessed and work to provide the best possible programme management experience. You will proactively engage with customers to understand their business needs and deliver high-quality support in a timely manner. You will maintain existing system features/products for the business, and drive global quality improvement processes. A Program Manager should work independently but also partner with other non-Salesforce/Adobe Product, Program teams, and developers on new projects to improve team efficiencies, customer experience, and usability of the org.

Job Description

Technical & Product

• Ability to create and follow up on Digital transformation roadmap and engagements
• Own Salesforce.com/Adobe platform including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems 
• Hands on configuration of new and existing Salesforce.com/Adobe to be able to guide and drive teams of developers
• Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure build accuracy across delivery of programs
• Drive agile delivery methods to ensure accurate on time and on cost engagements
• Understanding customer and partner development team needs and translating them into robust business requirements for configuration and development in Salesforce/Adobe
• Create programme plans and presentations to support in requirement closure and articulation

Business Acumen & Operational Efficiency

• Drive communication efforts across relevant stakeholders through feature rollout processes and launch announcements
• Follow sandbox refresh strategy and system maintenance activities with minimum to no impact to sprint development and delivery
• Plan programme roll outs and/or development sprints
• Maintain system documentation
• Craft support documentation and work with the team to plan training/change management approaches
• Professional experience with Salesforce Flows/Adobe Experience Manager
• · Professional experience with agile scrum methodologies
• Innovative & Analytical Mindset
• Ability to drive business requirements, write user stories and manage development teams
• Professional experience with Service Cloud, Adobe Experience Cloud
• Working experience with BI tools/CMS/CRM/Etc

People & Leadership

• Seeks others' feedback to develop self-awareness, strengths and address development area.
• Is able to proactively raise issues to improve effective team working and collaboration.
• Is able to communicate confidently in a clear, concise and articulate manner.
• Collaborates with stakeholders and embraces an inclusive based environment.
• Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view.
• Able to build relationships quickly with others and engages personally with peers and clients.
• Treats others with respect, listens to other perspectives, especially when they are different from own.
• Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution.
• Drives a culture of trust with Peers, clients and all other stakeholders.

Self

• Is able to take ownership for actions and deals with consequences in a mature manner.
• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Showcases curiosity and open mindset towards new ways of doing things.
• Is able to set high impact objectives and goes above and beyond to exceed performance.
• Demonstrates the Growth Mindset and is able to take ownership of personal development and growth.
• Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity and humbleness.
• Displays resilience and maintains drives and a positive outlook when faced with challenges.

Qualifications

• Bachelor’s degree
• Professional experience with Salesforce and/or Adobe configuration and development
• Highly organized, detail-oriented, and ability to work independently
• Solid understanding of and experience working with enterprise level Salesforce.com/Adobe Experience Manager instance
• Indepth understanding of the capabilities and constraints of the Salesforce/Adobe
• Excellent analytical skills, including the ability to define, refine and implement process improvements
• Experience working in a deadline-driven, Agile project management framework
• Excellent verbal/written communication skills; able to effectively communicate with both business and technical teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

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