Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschservicesolutions.com. BMW Connected Drive: https://www.bmwusa.com/explore/connecteddrive.html
Company benefit are eligible from Day 1 of employment, includes but not limited to the following:
- Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
- Time off: PTO, PAA (sick), paid company holidays
- Retirement: 401k and Roth IRA with company match
- Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
- Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
- Salary commensurate with market rates, Shift Differential Payment
Job Description
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive customers, following program guidelines and call center standards.
- Respond to incoming calls and other messages from BMW CD customers and provide them with accurate answers and guidelines related to the BMW CD program.
- Develop customer relationships that contribute to business objectives and promote customer loyalty
- Research and resolve customer questions and issues to ensure customer satisfaction and retention
- Process tickets using a web based system to escalate customer issues as needed
Qualifications
- Minimum of High School Diploma
- 0-2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office and web based applications
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at www.boschservicesolutions.com.
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
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