Company Description
sia has led and shaped the development of abrasives from the very beginning. sia was founded in 1867 – as a chemical factory. We have been manufacturing coated abrasives at the present location in Switzerland since 1875.
40 years ago, sia Abrasives employed fewer than 150 people. Today, it boasts a workforce of around 1300 employees worldwide devoted to all aspects of abrasive processes, from research and development, manufacturing and production, applications engineering to consultation and sales.
We are passionate about professional abrasive solutions for industry and trades. Our clearly defined abrasive processes for all materials and applications mean that we can always find the right approach to achieving the perfect surface finish. As one of the world's largest manufacturers of high-quality abrasive products, we develop and produce abrasives with a wide variety of shapes, dimensions and specifications.
Job Description
The Inside Sales Representative (ISR) will actively and consistently be in direct communication (phone and email) with all existing and potential sia customers on regular basis. The Inside Sales Representatives’ professionalism, knowledge of product and personal skills are very important in this role, as they will influence the customers impressions and business decisions to buy from sia Abrasives. This position is key to the success of the entire sia abrasives sales team.
Essential Functions include but not limited to:
- Actively contact C and D customers to identify lost or new potential business to support outside sales team
- Communicates with customers making outbound calls to potential customers and following up on leads
- Participate in product knowledge training to support their internal sales role
- Attend and support external sales team at various trade shows
- Direct contact with customers for topics related to pricing, quotes, using pricing tools provided by marketing, downloading trade agreements to send to customers, pricing analytics, working with marketing team, participate in digital filing of purchase orders, support audit related requests, identify proper customer account to use and who is relevant sales associate
- Works closely with internal customers regarding scheduled deliveries and shipments of customer orders. Including communicating delivery dates or any changes to customers on a timely basis
- Develop and maintain supportive relationship with customers in order to give them the best service possible
- Receive email and fax purchase orders, requests for standard price quotations, order changes, adjustments, and cancellations directly from customers.
- Use Company’s catalogs and our system to make quotations on standard items
- Learn and be able to fully utilize our ERP system and other relevant tools
- Enter customers’ orders into our ERP system on a timely basis
- Work directly with credit department on orders that are on credit hold or exceed credit limit
- Maintain electronic files of customer purchase orders, credit notes, and other relevant documents
- Prepare paperwork (original purchase order, invoice copies, and return goods memo) to be given to the accounting department for credit to be issued.
- Work closely with assigned sales representative: timely processing sample orders, being able to give information about status of customer’s account and orders, and also provide basic reports as needed.
- Follow Company’s policies and procedures.
Additional Responsibilities:
Performs other related duties as assigned.
Qualifications
Personal Skills Required:
- Always be polite with customers
- Work as a team player
- Give timely responses
Supervision Received:
- Supervised by Inside Sales Manager who will help with solving your problems, answer your questions, and evaluate your job performance.
- Work is performed under defined and uniform procedures.
Responsibility and Authority:
- Equipment: Reasonable care of office equipment such as calculator, copy machine, and computer. Refer to Company’s policies about Internet and cell phone use.
- Money: Failure to handle customers tactfully could result in cancellation and subsequent loss of goodwill and profit.
- Business Contacts: Responsible for maintaining good customer relations. Generally deals with representatives and customers concerning matters that require some tact and resourcefulness. Contacts with other personnel including manufacturing, shipping, and purchasing departments.
- Decisions: It is your responsibility to contact your Customer Service Manager if you have any problems or questions. Only management can make decisions about customers so please keep them informed about problems that you might have.
- Personal traits: being polite to internal personnel as well as to external personal, and customers. Good internal relationships help to have healthy work environment and positively affects performance of the team. Accuracy, punctuality, patience are just some of very important personal traits that are necessary for any job.
Minimum Requirements:
- High school diploma or equivalent (minimum)
- Computer skills including Microsoft office (Excel, Word, Outlook)
- Data entry skills and experience with ERP system.
- Previous background should include experience in customer service (at least 3 years)
- E-Commerce experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
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