Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Working hours are Monday - Friday, 9am - 5pm.
The purpose of the role is to provide high quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in house & referral laboratory testing services by phone, email, and Teams.
- Be the face of the business, account contact for all customers for Eurofins Clinical Diagnostics UK.
- Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM.
- Create new account users on Microsoft Dynamics CRM for account contacts, invoicing, and communications.
- Respond to customer emails and phone calls in a timely manner with agreed KPI’s & logged on to Microsoft Dynamics CRM.
- Work with the sample reception and reporting team for incoming sample queries for customers samples.
- Work with phlebotomy team to ensure customers have access to blood testing appointments onsite.
- Responsible for promoting a professional manner and be an ambassador for Eurofins Clinical Diagnostics UK.
- Comply with the company’s Equal Opportunities and Harassment Policies, including work related events which take place outside normal working hours.
- Read and comply with company rules, procedures, agreements, and any notices displayed by the Company.
- Work and assist with any ad-hoc duties that contribute to the smooth running of the commercial department.
- Work with the Commercial Director and Business Development Director and Account Executive to support the growth of the business with high quality customer care.
Qualifications
- Educated to degree level or equivalent
- Knowledge of commercial customer focused operation
- Customer Service Administrator experience.
- Knowledge and understanding of clinical diagnostics and referrals business
- Excellent verbal, written & reading skills
- Effective communication skills both written and oral.
- Experience of Microsoft Dynamics or Equivalent CRM.
- Excellent interpersonal skills.
- High level of attention to detail.
- To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client
- Problem-solving skills.
- Patience
- Positive Attitude
Additional Information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Life Assurance (4 times annual salary)
- Holiday Purchase Scheme
- Enhanced Maternity, Paternity and Adoption Pay Scheme
- Company Pension Plan
- Employee Assistance Programme – 24/7 confidential support.
- Free car parking
- Worldwide career opportunities
- Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
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