Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
37.5 hours per week, Monday to Friday. Shifts include - 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00.
Purpose of The Post
Be the first point of contact for any customer communication coming into Eurofins, including interco partners; to ensure the customers get a timely response or are directed to the appropriate business area quickly and efficiently.
Main Duties:
- To act as the first point of contact for email or telephone communication from our customers in a professional manner.
- To ensure customer enquiries are responded to at first point of contact where this is possible.
- To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible, and to ensure this is followed up with the customer. This may include account managers, ASM’s, laboratory management, technical management or senior management as appropriate.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Provide accurate, valid and complete information by using the right methods and tools.
- To be the first point of contact for customer complaints and ensure complaints and customer queries are raised appropriately within the quality management system.
- To support the sales team and account managers in the identification of customers’ needs and potential new business opportunities.
- Delivering customer satisfaction by listening to and exceeding customer expectations.
- Provide a high level of internal and external customer care.
- The post-holder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager
Qualifications
- Educated to GCSE Level in Maths & English
- Previous experience in a customer service setting/call centre would be beneficial.
- Strong communication skills
- Willingness to learn
- Attention to detail
Additional Information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Life Assurance (4 times annual salary)
- Health Cash Plan
- Holiday Purchase Scheme
- Enhanced Maternity, Paternity and Adoption Pay Scheme
- Company Pension Plan
- Employee Assistance Programme – 24/7 confidential support.
- Worldwide career opportunities
- Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
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