Company Description
Come join us and make a difference in the world!
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Discover more at www.necsws.com
Job Description
We are looking for a highly self motivated individual to join our team of Compliance Officers. With ownership of a large area of the North West of England you will be responsible for interacting with Hospitals within your remit, providing guidance, training and support. Your key role will be to monitor hospital compliance against our customers targets whilst seeking ways to improve these by providing best practice recommendations and creating escalation paths to facilitate improvement. Full training provided however a key attribute is that applicants must be confident in their ability to communicate clearly to a wide range of audiences and seniority levels.
This role is focussed on the Health industry and is not related to the legal, financial, GDPR or governance sectors.
Responsibilities:
- To take full ownership of all Hospital units allocated, with regards to the functions associated to the Registry contracts which NEC provide, including;
- KPI Monitoring
- Analysis of all unit performance statistics using centralised data tools
- Targeting of poor performing units – ownership and management of these units through an improvement and escalation plan
- Detailed, accurate and timely progress reporting both internally and to client
- Training
- Supporting units through the data entry training process
- Gain a deep understanding of the Registry data and applications and use this knowledge to teach our user community
- Presentations to stakeholders, upon request, regarding NEC Registry applications, the data itself, how it is calculated, interpreted and presented.
- Data Quality
- Act as liaison and 2-way support between hospitals within your remit and the NEC Data Quality team
- Queries
- Manage and resolve all queries logged for the hospitals under your remit using the NEC incident management system
- Identify frequently asked questions and document these in the shared repository
- Events
- Attendance at Regional and National events representing NEC and our customer’s services
- Feedback system user acceptance testing
- Participate in user acceptance testing of registry output services (systems, reports etc)
- Maintain contacts database
- Maintain/update contacts database with staff changes at your hospitals
- To maintain up to date knowledge of procedures and policies relevant to this post.
Qualifications
Essential:
- Proficient in Microsoft office – especially word/excel/powerpoint
- Ability to self-motivate
- Ability to work as part of team and on your own
- Excellent communication skills
- Good problem solving/issue investigation skills
- Ability to work under pressure
- Ability to manage and prioritise workload effectively
- To be able to work flexibly when required.
- Attention to detail
- Ability to deliver presentations to a wide range of audiences
Desirable:
- Knowledge of GDPR/Data protection rules
- Experience within the Healthcare industry
- Experience of a Compliance related role
- Ability to analyse statistics and make informed decisions based on the data available
Additional Information
Employees of NECSWS are entitled to the following Company funded benefits:
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
- The role offers a competitive salary.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NECSWS is an equal opportunities employer, welcoming applications from all communities.
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