Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
The Field Service Engineer is part of a group of personnel working to provide support to users of existing
Services in order to:-
· Address issues with a supported Service that have been identified to the Service Desk
through the Incident Management process
· Effect changes to the supported infrastructure that resolve Incidents and Problems
· Assist with implementing new Services to the customer and, when needed, provide
information that can be used for Service Improvement.
The Field Services Engineer shall follow ISO 20000 best practice processes. Other Company specific
processes can be found from the Document Management System on the company Intranet.
A Field Service Engineer is assigned to a specific geographical area but may be required to support
incident, change, release and problem Management activities in any area. The Field Service Engineer will
remain contactable via telephone and pager during working hours including on call hours.
When attending site, the Field Service Engineer will remain polite, courteous and professional at all times. They will ensure that they comply with any local access, Health and Safety or security rules in place. The job is required to provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles. The role will be geographically based within an established team and will initially entail working alongside experienced staff and then migrate to working solo. The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible. The successful applicant will join an established service support team based in the relevant geographic area looking after Communications Command and Control systems, infrastructure and terminals.
Qualifications
Communication and Teamwork Build and maintain productive network of relationships across NECSWS. Be an ambassador for the Company.
Actively contribute to the personal development and performance within your team. Demonstrate strong written and verbal communication skills.
Demonstrate the ability to use a number of communication styles. Gives credit and acknowledges contributions of individuals to team effectiveness.
Demonstrate team working skills to achieve Company objectives.
Customer Focus Have strong customer relationships, offering additional support and advice where possible. Interact across the Business when required and achieve results through others.
The successful applicant will be expected to be self-sufficient and able to work on their own initiative, they will be required to be articulate and able to communicate with customers at all levels. Shift work and “On Call” requirement is a key element to the role, with a need to work outside of “normal working hours” due to 24/7 Service Delivery requirements
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
Who we are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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