Company Description
Come join us and make a difference in the world!
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Discover more at www.necsws.com
Job Description
Overall Job Purpose
Work within Document Services operation in any of the following areas
- Mailroom
- Inventory
- Preparation
- Scanning
- Quality Assurance / Control
Main responsibilities and Opportunities:
- Work as part of a team to open Mailroom post, receipt documents, identify and verify original documents.
- Knowledge of processing original documents and the verification process, along with fraud awareness.
- Prepare and accurately record outgoing post, receipt cheques and index documents for transfer to Client systems.
- Follow established guidelines and procedures for receiving, documenting, and scanning customer documents for processing.
- To complete various forms of scanning, including flatbed and automatic document feeder.
- To complete preparatory work for scanning and sorting of documents.
- Processing of electronic documents in to a document management system.
- To maintain equipment used carrying out tasks such as cleaning and calibration of scanners
- Undertake quality assurance and quality checking of documents in accordance with customer service specifications.
- Full understanding of Document Services and their Service Level Agreements for individual customers, and the commitment this entails.
- Ensure work is processed to targets set by management and in line with agreed processes and procedures, ensuring maximum productivity and quality is achieved
- Accurately complete time sheets
- Batch logging of work as and when required.
- Maintain a thorough knowledge of all processes used within each department
- Provide training to less experienced staff when required.
- Undertake activities within the warehouse including loading and unloading of vehicles, box movement and recording data in the warehouse systems
- Operate within Company data security and H&S procedures
- Follow company procedures, identify areas which are problematic and raise to line manager for corrective action to be taken as necessary
Qualifications
Essential
- GCSE Math and English or equivalent
- Technical skills – to use IT equipment –including PC and scanning /MFD devices
- Microsoft Office knowledge including Excel, Access, Word
- To work with controlled documents ensuring security of original documents are maintained correctly
- Good numeracy and written skills.
- Fast and accurate data entry skills.
Desirable
- Working in a highly focused performance driven environment
- Experience in a scanning, mailroom or similar office type environment.
Personal Skills
- Clear communication skills
- Ability to work to tight deadlines targets and ensure they are achieved
- Ability to grasp concepts quickly and take on board new procedures and information
- Strong team player
- Can build relationships quickly
- Resilient and flexibility in approach
- A drive to learn and develop
- Results-focused
- Tenacious in approach
- Demonstrate good judgement
- Have attention to detail
- Positive outlook
- Ability to concentrate and not be distracted
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
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