Company Description
Come and work for an organisation whose Revenues and Benefits software has lead the market for 25 years, a company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year. A company recognised at last years’ IRRV awards, resulting in our customers winning Benefits Team of the year and also Revenues Team of the year. We give back to our employees by offering fantastic benefits and opportunities for career progression.
Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.
Job Description
Purpose of Job:
- Critical – The post holder must be capable of speaking conversational Welsh and would ideally be fluent as some of our partners and beneficiaries choose to speak Welsh
- Critical – The post holder must be experienced from one of the following sectors i.e. grants, welfare, local authority, DWP, charity, advice, vendor management environment or similar
- Management of the network of Partner organisations across Wales who refer and support applicants to the Discretionary Assistance Fund (DAF Partner Network)
- Ongoing engagement, development and involvement with partner organisations to increase awareness and understanding of the DAF, and ensure the voice of partner organisations is represented
- Recruitment, registration and training of potential partner organisations assisting individuals in Wales to access the DAF
- Manage operational relationships in Wales between NEC, the Welsh Government and its partners
Duties and responsibilities:
- Relationship development and management
- Manage relationships with a diverse range of organisations from the third sector to local authorities
- Proactively identify, research, prospect and develop new partners and partner opportunities
- Manage relationships with the established DAF Partner network coordinating quarterly updates with national contacts and undertaking annual reviews across the network
- Maintaining good working relationships with all registered partner organisations
- Maintain an up-to-date copy of the Partner registration database, recording a range of information that can by analysed on a quarterly basis to ensure adequate coverage and representation across sectors and geography
- Maintain an up-to-date Partner distribution list of all DAF Main Contacts in every partner organisation registered
- Produce and deliver progress reports and Management Information for a range of audiences (Partners, Welsh Government and Public)
- Produce and distribute digital communications to the partner network on a quarterly basis via the DAF Partner distribution list (E-bulletins)
- Develop and distribute all other Partner support materials that are required to meet partner needs (additional guidance, notifications and sector information sheets)
- Develop a range of training programmes, materials, presentations and partner supporting materials that can be used at events or in an online training environment
- Deliver training sessions and presentations to diverse range of organisations including directly upskilling DAF Partner organisations front line staff
- Manage Wales Partnership Forum collecting feedback to use as a basis for the Welsh Government to monitor the use of the DAF and changes to the systems
- Represent NEC on the Operational Board for the DAF in Wales reporting directly to the Welsh Government on progress, conversion of meetings to partners registered and partner feedback
- Work to develop appropriate mechanisms for MI dissemination
- Contribute to the DAF team with management support and guidance
- Liaise daily with partners via a range of channels on queries relating to the DAF providing advice and support
- Raise the profile of the DAF fund by representing NEC at events locally and nationally in Wales
General responsibilities:
- Manage own diary of external visits and make own travel/overnight accommodation arrangements
- Support DAF Service Manager activities
- Support DAF achieve AQS accreditation
- Make own arrangements for meetings and all other appointments using telephone and email
- Hybrid with some travel throughout Wales, FFBS York & occasional overnight stays
Qualifications
Critical skills
- Persuasion and getting stakeholders to buy into ‘the journey’ is essential
- Exemplar communication and influencing skills
- Superb networking capabilities
- Ability to self-start and conversely collaborate as part of a team
- Balance multiple work types
About you
We are looking for a special person to fit into the DAF Welsh team at Wrexham, so a person with a positive attitude and a grafter. There’s some working alone and on a hybrid basis, so trust is important. The client is high profile and important, so we are looking for someone who works in a collaborative manner and nurtures all relationships
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
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