Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
The Customer Support Specialist will be responsible for handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving attitude, and a passion for helping others.
- Providing technical support for customers and internal stakeholders with their registration and reporting systems. Including new set up and training on IT system e.g. web portals, GOLD registration.
- Providing technical support for customers and internal stakeholders with their results queries, suite creation and amendments, appropriate limits for testing.
- Reporting subcontract results where required.
- Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise.
Qualifications
Essential
- Lab experience with food testing
- Good IT skills.
Desirable
- Knowledge of LIMS databases
- Knowledge of Power BI
- Food testing in a labortaory environment
- Experience of the food manufacturing industry
- Experience of dealing with customers.
Additional Information
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
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