Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
- Job Title: Customer Service Advisor
- Job Type: Permanent
- Hours: 37.5 - Mon-Fri, 09.00-17.30
- Location: Cambridge
Main Purpose of Role
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
- Act as LIMS ‘Superuser’ in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
- Accompany the Commercial team as appropriate on pre and post sales visits.
- Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
- Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
- Respond to and resolve all enquiries/complaints received in an appropriate manner, either written or verbal and within regulatory and / or SLA timescales.
- Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.
Qualifications
Essential
- Able to demonstrate a willingness to learn and adapt flexibility to change.
- Good organizational skills and a responsible attitude are essential.
- English, Maths & Science GSCE A*-C or Equivalent
- I.T. literate – including good knowledge of PowerPoint, Excel and Word.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
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