Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
Job Title: Sample Preparation Technician
Job Type: Permanent
Hours: 37.5 hours per week - Mon-Fri 08:30-17:00
Job Location: Cramlington
As a Sample Preparation Technician, you’ll be responsible for preparing samples received from customers. You will ensure all data is inputted into the system in an accurate and timely manner in order for the laboratory to carry out the analysis, compliant with customer and UKAS requirements.
Key Accountabilities:-
- Washing/cleaning of apparatus/glassware used in testing.
- Working as part of a team to register all samples which arrive on site on the day of receipt.
- To adhere to customer requests and process all samples in accordance with these requests ensuring support is provided to the customer where needed.
- To contact the customer if information is missing e.g. e-mail address for the report to be issued.
- To check that all paperwork associated with the samples is correct. Any non-conformity or deviation must be actioned and communicated to the techservices/account managers.
- Distribute sample information to the appropriate departments as and when required e.g. informing the German team of samples received for processing.
Qualifications
- The job holder must be educated to at least GCSE level in, however experience in touch typing would be advantageous.
- Good organisational skills and a responsible attitude are essential.
- Previous customer service experience is beneficial along with good telephone manner and the ability to effectively communicate over the telephone, face to face and via email.
- A familiarity with computers is essential including use of Microsoft office packages.
- The job holder needs to be competent with written and spoken English.
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