Job Description
We are now looking for a Junior Service Desk Analyst to join our Technology Services Department in Manchester.
Due to the nature of the role and responsibilities, this role will be office based 5 days per week.
Reporting into the Service Desk Manager, you will play a vital role in the team, ensuring all IT equipment is set up to exact standards for all users. A very important part of the role is to maintain the asset database and adhering to strict processes.
This is a very technical Service Desk and the successful candidate will gain experience and knowledge of a very wide range of technologies. As such, this role could be suitable for those looking to start their career in IT.
Key responsibilities:
- Install software on new PC’s and Laptops
- Setup mobile devices to users, e.g. Android, iPhone, iPads
- Maintain and update working documents such as mobile phone lists, and asset registers
- Perform troubleshooting with end users via email, telephone and in person
Desired experience/skills:
- Strong customer focus
- An interest in IT, with good appetite for learning
- Good problem solving skills
- Follow step by step processes with limited assistance
- Good communication skills
- Knowledge of MS Windows
- Ability to set up and configure PCs and Laptops
- Knowledge of Microsoft Office applications
- Positive approach to new problems
- Flexible and adaptable
- Ability to work under own initiative as well as part of a team
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 484,000 customers using our award-winning platform propositions to manage assets totaling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.
Headquartered in Manchester with offices in central London and Bristol, we now have over 1200 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.
There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.
There is an active programme of social events throughout the year, which are open to all employees.
In return we will provide all the training and support you need to develop within your role.
What we offer:
- Generous starting salary
- Generous holiday allowance of 25 days, increasing up to 30 days with service, plus bank holidays
- Holiday buy/sell scheme
- Casual dress code
- Discretionary bi-annual bonus
- Contributory pension scheme
- Buy as you earn share scheme
- Free shares scheme
- Paid study support for qualifications
- Enhanced maternity/paternity scheme from day one
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- On-site gym and personal trainer led classes
- Paid volunteering opportunities
- Free social events and more
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
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