Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Job Description
Main responsibilities
- Collaborate with the Solutions Team members and client facing teams to craft and deliver comprehensive solutions for new and existing clients of Ocorian, ensuring that we maximise the use of our technology and deliver solutions within agreed-upon timelines.
- Act as a lead Solutions team representative from a systems perspective on agreed clients that come through the team. Own and manage the relevant segment of the project, defining the ask and building the project plan and working to ensure that all deliverables are correctly scoped and delivered to a high standard and within the required timeframes.
- Deliver comprehensive handover notes, user guides and operating manuals to ensure that the client facing teams fully understand what is required from them from a system usage perspective once handover has taken place.
- Manage and mentor a team of technicians, providing on the job training to ensure they can be the best they can be through your guidance and technical knowledge.
- For all new solutions hold a series of training sessions to maximise uptake and driving excellence in our system usage.
- Deliver a continuous cycle of training sessions covering key topics to help build the knowledge base in the teams from trends / training needs that you identify in your day-to-day interactions with users.
- Work on a continuous cycle of delivering new reports that will provide users with efficiencies in their outputs. Work with the Solutions Team, Fund Systems Team as well as end users to discover gaps in our reporting capabilities and bridge the gap with a continuous cycle of development and report enhancements.
- Work with the Solutions Team on building out scalable solutions consistent with the Prod Dev road map including – Investor/Client Dashboards; Fund of Fund offering; carried interest schemes; budget vs actual, amongst others.
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Qualifications
Knowledge/skills/experience
- A minimum of 5 years’ working on efront from a technical perspective.
Competencies
- Very strong technical skills in relevant area.
- Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels.
- Ability to work under pressure and meet deadlines.
- A proactive and solution driven attitude to managing problems.
- Ability to work using own initiative and make decisions within strict corporate policies and procedures.
- Strong time management, organisational and IT skills.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
- We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.
- We are ETHICAL - We behave with integrity at all times
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