Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
Are you a data-savvy professional with analytical genes that thrives on driving data-based decisions through analyzing data and extracting insights? Do you have an aptitude for visualizing those insights that improve operational decision making and are you attracted to an entrepreneurial culture and energized by high growth? If so, read on…
Upgrade Inc., a fast-growing fintech "unicorn", is looking for a "rockstar" Team Member to join our Home Improvement team. This key role will be a crucial member to build out the New Accounts Escalation Process and create efficiencies by leveraging Sumo Logic, DBVisualizer, and Tableau to effectively provide a solution on applications.
As an Analyst in Home Improvement, you will be critical in exploring issues and then providing critical insights to improve decision-making. You will also work with business teams to be able to strategically communicate root causes. To be successful in this role, you must be a self-starter, entrepreneurial by nature, and enjoy a fast-paced challenging environment. This position is not bonus-eligible at the moment.
Shift: Monday through Friday
What You’ll Do:
- Assist with the identification, development, and reporting of risk metrics on a recurring basis via various escalation channels
- Enhance data and analysis work by providing actionable insight to your manager
- Work collaboratively, cross-functionally, and independently to interface with stakeholders and other analysts or engineers to meet business requirements
- Effectively communicate (written and verbal) technical subject matters to non-technical business stakeholders
- Learn and grow in operations with a focus on back-end databases and reporting of relevant business information
What We Look For:
- 6+ months of experience in a quantitative, analysis, or reporting role within the Financial Services industry
- Strong analytical and problem-solving skills
- Minimum of 1 year of experience representing data in an easily digestible format
- Minimum 1+ years of relevant work experience within data analytics-related fields
- SQL and/or Tableau experience
- Highly proficient in MS Excel and/or Google Sheets
- Financial services experience
Preferred:
- BA/BS degree in a quantitative field (Mathematics, Statistics, Engineering, Economics)
- 6+ months knowledge of SQL
What We Offer You:
- Competitive salary and flexible PTO
- 100% paid coverage of medical, dental, and vision insurance
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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