Company Description
Role location: Berlin, London, Düsseldorf
Language requirements: Fluent German and English
Find the right job for everyone – Our mission reflects how a focus on our users has been part of our DNA for more than a decade. Our User Research organisation has evolved over this time, growing to a team of 13 mixed-method researchers and is part of a wider UX community including a Product Design team of 30+ designers including product design, design operations, design system & service design roles.
Within the user research organisation, we have researchers as individual contributors at all levels starting from junior up to principal, and therefore you will always have support pushing for strategic initiatives across the business.
We are spread across both the B2C and B2B sides of the business, providing an end-to-end experience, for both candidates and recruiters alike.
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group UK is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.
We also have a hybrid approach to working from home and in the office!
Job Description
This is a role for our B2C area of the business. We are looking for an exceptional Lead User Researcher that will be able to provide the thought leadership, innovative spirit and deep research expertise to help re-imagine and redefine an experience which has shaped an entire industry.
- This is an IC role within the user research team, working with the B2C side of the organization, and therefore leadership aptitudes and mindset are expected from this position
- You will lead complex end-to-end research studies to redefine how we think and what we believe about the job seeker journey, while partnering with researchers in other product areas to triangulate insights and tell a compelling story with the data
- You will help define and steer the strategy for your product area by advocating for user needs and user-centred outcomes, drawing on existing user-centric research insights balanced with business and resource considerations
- You will be seen as a key contributor to uplifting the research practice across the organization, using your deep research experience to educate non-researchers on how to conduct robust, customer-focused research
Day to day
- You will report to one of our User Research Managers
- Help your stakeholders identify and prioritize research requirements, define a research strategy based on priorities and business goals, and create a research roadmap aligned with product OKRs
- Generate research insights that shape how product teams think about medium and long-term product strategy
- Scoping and estimating realistic timelines for research studies, ensuring milestone dates are committed and achieved
- Consult and collaborate cross-functionally, fostering relationships with key partners at all levels across the company (product design, product management, engineering, data and analytics, brand and other areas of the business)
- Assist with interviewing, hiring and onboarding new researchers
- Take a lead role in the development of our working practices and processes, ensuring a well-organized approach to research which helps the team to become even more efficient and effective
- Be seen as a role model for how you work, executing with a high level of quality, excellence and attention to detail, both in your planning and your writing
- Mentor researchers and designers to foster a culture of excellence and growth, within both the research team and the wider research practice
Qualifications
- You will have solid, demonstrable knowledge and experience with qualitative and quantitative user research methods
- You are fluent in both German and English, confident in both languages when moderating user interviews and demonstrating an excellent attention to detail in your written communication
- Track record of craft excellence, and the ability to connect user needs and insights from your research with product strategy
- Flexibly adapt research approaches and methods in a pragmatic way, and pivot if necessary
- Extraordinary storyteller, able to bring your immediate team on the full journey as well as your senior stakeholders
- Strong team player who is highly skilled in stakeholder management, aligning with various stakeholders with different roles and background, and presenting to different audiences
- Ability to work in a complex environment with a high volume of ongoing initiatives
- Bachelor's/Masters degree in human factors, ergonomics, cognitive psychology, behavioural economics, HCI, anthropology, design or a comparable field
Additional Information
Benefits and Rewards - How we recognise our employees hard work and talent
- We believe in giving recognition to our employees, so if you are interested to find out more, please look at the The Stepstone Group career site.
- Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays. Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme.
- Family Leave - We understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
- Pension Scheme - To help our people plan for their future we offer an excellent pension scheme.
- Medical - Access to digital GP and well-being services.
- Charity - Each employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and The Stepstone Group will match their contribution up to a value of £10 per month.
When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.
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